Privacy Policy

 


Privacy Policy


What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

The website makes use of Google Analytics and Google Tag Manager to analyse website usage. These use cookies to gather information on user engagement (e.g page views) . This data is anonymised.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

- To personalize your experience
(your information helps us to better respond to your individual needs)

- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. Your name and address will be shared with our fulfilment service and delivery provider in order to pick, pack and dispatch your order.

- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you have signed-up to our newsletter we will also send you occasional emails relating to product updates and discounts.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Your credit card information is at no time stored on our servers or viewable by us. Payment processing is carried out by either WorldPay (Royal Bank of Scotland) or PayPal, depending upon which payment method you choose at checkout.

 

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders  by contacting customer service and requesting an invoice.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for our own marketing and advertising.

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

Your Consent

By using our site, you consent to our web site privacy policy.

Your Right to View, Modify and Delete Your Data

We take your privacy seriously. You can request a copy of the personal data that we hold. This data can be accessed in the GDPR section of your account, where it can be downloaded in CSV fomat or sent to you as an email. You may also request alterations to your personal data and exercise your right to be forgotten. If you have any questions related to your GDPR data management, please contact our data and privacy protection officer at [email protected]

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 14/05/2018

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the contact form or contacts the data officer at Ishtar Skinlights, Chynoweth House, Trevissome, Truro TR4 8UN