Welcome to our FAQ's page
About Us ishtarskinlights are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. UK customers can alsp pay by Cheque or Postal order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our online site is open 24/7 for purchasing and browsing. Please dont forget that in the real world Ishtar Skinlights operate normal business hours. This means that order processing takes approximately 3 working days, and delivery 1-2 days. For our international customers you will need to allow upto 10 days delivery. We strongly recommend a trackable service - International Signed For or Recorded Delivery for our UK customers, although we do offer standard domestic and international services too. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 13 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, you will be redirected to Paypal for secure 128bit credit card processing. Ishtar Skinlights do not store or handle your credit card details. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
Privacy Policy ishtarskinlights do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Provide you with details of Ishtar Skinlights special offers and company news
f. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
